SOIN Order Delivery Policy

At SOIN, we prioritize efficient and secure delivery to ensure your orders reach you in perfect condition. Our Order Delivery Policy outlines the details of our delivery process.

1. Shipping Method: We employ reliable shipping methods to deliver your orders promptly. The specific shipping carrier and estimated delivery time will be communicated during the checkout process.

2. Order Processing Time: Upon successful placement of your order, it will undergo processing before shipment. The processing time may vary based on the nature of the product and its availability. You will be informed of the estimated processing time during the checkout process.

3. Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping destination, and the chosen shipping method. The exact shipping cost will be displayed during the checkout process.

4. Tracking Information: Once your order has been dispatched, you will receive tracking information via email. This allows you to monitor the status and expected delivery date of your shipment.

5. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses.

6. Delays and Exceptions: While we strive to adhere to estimated delivery times, unforeseen circumstances such as weather conditions or logistical issues may cause delays. We appreciate your understanding in such situations.

7. International Shipping: For international orders, additional customs duties or taxes may apply. These charges are the responsibility of the customer. Please check with your local customs office for more information.

8. Delivery Confirmation: Upon successful delivery, you will receive a confirmation email. If you have any concerns about the delivery of your order, please contact our customer support team promptly.

9. Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact our customer support team within 15 days of delivery for assistance.

10. Returns Due to Non-Delivery: If an order is returned to us due to non-delivery (e.g., incorrect address), additional shipping charges may apply for reshipment.

11. Updates to this Policy: We may update this Order Delivery Policy periodically to reflect changes in our practices or applicable laws. Your continued use of our services following any changes indicates your acceptance of the updated policy.

For any inquiries or assistance regarding our Order Delivery Policy, please contact our customer support team at soinstaff@gmail.com

Thank you for choosing SOIN.

SOIN Customer Support Team